Frequently Asked Questions

Everything you need to know about shopping with AE Market.

What are your standard shipping times?

Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location. You will receive a tracking number via email as soon as your package departs our warehouse.

What is your return policy?

We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition. Please contact our support team to initiate a return and receive a prepaid shipping label.

Which payment methods do you accept?

AE Market accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are encrypted and secure.

How can I track my order?

Once your order ships, you will receive an email containing a tracking link. You can also log into your AE Market account and visit the 'Order History' section to view real-time updates.

Do you offer international shipping?

Currently, we ship to customers within the United States and Canada. We are working on expanding our logistics to support international shipping to Europe and Australia in the near future.

How do I ensure I am buying the right size or model?

Each product page includes a detailed description and, where applicable, a sizing chart or compatibility list. If you are still unsure, our customer service team is available via live chat to help you make the right choice.